FAQ frequently asked questions, we answer
FAQ Frequently Asked Questions We Answer
Here you will soon find a range of answers to frequently asked questions
Shipping
How long does my package take?
Can I have it sent to a parcel locker?
Why is my package being returned?
Why is one of my bottles missing or damaged?
Packaging
Why does the packaging sometimes look used?
Prices
How can I see my price for my country?
Why are different taxes charged in different countries, and when does a retailer have to remit them this way? (OSS procedure)
Why do prices for rarities sometimes fluctuate so much?
Why does Google show incorrect prices or no prices at all in its advertising?
Why does the price change when I specify my delivery country or proceed to checkout?
Investment
Limited edition, vintage statements, bottle numbering,
Storage
How do I properly store limited-edition spirits rarities?
Fraud / Fake shops
How can I avoid fraud or losses from fake shops?
Use PayPal to get the best protection against fraud or inability to deliver.
Returns procedure
What happens if I want to reverse my purchase?
Withdrawal from purchase
How and when must or can I use the provided withdrawal form?
Payment
which payment providers are retailer- and customer-friendly
where do I as a customer have the best protection
Terminology
small batch, straigth from Barrel, Single malt, Single rum, blended, Solera, Single cask
Prices and awards
IWSC and others
Reviews
Trustpilot
ausgezeichnet.org
judge.me there are also vouchers here as a reward
Portals by and for fans
- RumX
- Whiskybase
Customs clearance and shipping to non-EU countries
what does the retailer do for me? customs form and its effects
Tax refund without prior agreement
is not possible
Not necessary outside the EU because no German tax applies
Switzerland Czech Republic "border package"
there are some customers for whom it is worth having delivery made to a special parcel company near their own border (companies offering this include, for example, Grenzpaket)
and collecting the goods there yourself and taking them home in your car trunk. In special cases, it may be worth using free German shipping from 150 euros, but you then have to pay German VAT of 19%, whereas for delivery to Switzerland, for example, this tax is not included, but higher shipping costs apply, along with low Swiss VAT but also significant alcohol tax.
Alcohol tax in Northern Europe
Avoidance
Order goods to the hotel
Some people have their desired bottles delivered to their hotel during a longer holiday. Here too, the VAT of the holiday country must be taken into account and weighed against the savings on shipping costs. Of course, delivery would then be much faster if you use Germany or nearby neighboring countries. This makes perfect sense for, for example, Nordic countries whose residents holiday in Rostock (not far by ferry). There are also many Koreans who go on skiing holidays in the Czech Republic. But for short holidays, you should bear in mind that you never know exactly how long DHL will take to deliver. That would require thorough preparation, such as definitely asking the hotel IN ADVANCE whether they agree to this.
General questions
What is the best rum?
What is the best whisky?
How do I choose the right spirits rarity?
Why collect rarities?
Is there an independent test for the quality of spirits?
Are limited-edition spirits rarities a good investment.
